4.8
4.8 star

The Starbucks® app is a convenient way to order ahead for pickup or scan and pay in store. Rewards are built right in, so you’ll earn Stars toward Rewards with every purchase. Mobile Order & Pay Customize and place your order, and pick up from a nearby store without waiting in line. Pay in store Save time and earn Rewards when you pay with the Starbucks® app at many stores in the U.S. Rewards Earn Stars towards free food or drink Rewards of your choosing. Receive personalized offers as a Starbucks® Rewards member. 2 Stars/1$ with a Starbucks Card, 1 Star/1$ with cash, credit/debit, and PayPal. Restrictions apply. Send a gift Say thanks with a digital Starbucks Card. It’s easy to redeem a gift from email or in the Starbucks® app. Manage cards Check your Starbucks Card balance, add money, view past purchases and transfer balances between cards. Find a store See stores near you, get directions, hours and view store amenities before you make the trip. Music Discover what songs are playing at your local store. Tip your barista Leave a tip on purchases made with the app at many stores in the U.S.

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Starbucks App Reviews (3,816,409)

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Fix the appPlease adjust the app for customers to be able to order sweet cream cold foam for all the cold drinks . Also add an option to double blend the beverage and add strawberry purée.Score: 3/5

NameCan’t change my name in the app.Score: 3/5

Great app with rewards built inThe app is fantastic. That doesn’t mean the drink I order is the drink I receive, but that’s more of a barista thing than an app thing I think..Score: 5/5

GreatIt’s alway been great service and yummy drinks.Score: 5/5

ObrigadaObrigada por estar conosco nesse momento tão difícil de portas, coração e braços abertos..Score: 5/5

East appConvenient... easy to use and has great perks.Score: 5/5

So convenientLove having this option especially in the morning on the way to work..Score: 5/5

Zionist supportersStop funding war crimes.Score: 1/5

Almost perfect - missing one important featureI like most things about this app. It’s very fast, never hangs, and is fairly intuitive. One very important feature that’s missing is the option to add a note about your order. Like if I want my latte “extra hot”, there’s no way I can add that to my order details on the app. It’s kinda unbelievable that the developers never thought of it..Score: 4/5

Why not able to cancel my orderI chose a wrong store to pick up on mobile and found out the app doesn’t support the cancellation, but why.Score: 3/5

Starbucks app is goodLove the app. Occasionally a mis-made coffee and wish I could submit for a refund (like DoorDash) when missed item or poorly made. Otherwise, a useful app! Love their coffee too..Score: 5/5

SucksThis app is stupid, as soon as I finish the money on it, I will be deleting to no return. Even to Starbucks all together, effn employees think they are big deal working in the intelligent services or something. It’s a coffee shop!! And you work in customer service!!! You are no better than the customer just because you have expensive drinks, it is not worth the drink to be treated rudely..Score: 1/5

App Greatness!I luv the StarbucksLuv the Starbucks App- helps me order, get bonuses and make a quick order! It’s wonderful! App.Score: 5/5

App is easyLove how easy the app is. Works great! I’m a huge Starbucks fan.Score: 5/5

5 stars ReviewI use this application for many years I Love it as I can create my tastes in Starbucks products but I also wish I could personalize the white eggs Bite like cook twice as they so delicious this way Thank you Starbucks.Score: 5/5

I 💕 StarbucksCan’t remember life before my starbucks app! 😉.Score: 5/5

Star dash/offer ending needs to match the terms and conditionsI’m tired of seeing <1 one day early when the current star dash/offer is still valid till the end of the current weekend.Score: 4/5

AddictiveKeeps you ordering more Starbucks.Score: 5/5

No order place in different languageI switched my phone to french so all my apps switched as well but when i tried to use the starbucks app there was no ‘order button’ at the bottom of the screen. impossible to do mobile orders. makes no sense dont know if its some kind of glitch but it should be fixed. if not then dont offer the app in the language unless its complete. switched it back to english and sure enough the order button reappeared. luckily im bilingual but i wonder how people who aren’t would have been able to make use of the app..Score: 2/5

Issue with changing country USA to CanadaIssue with changing country USA to Canada.Score: 1/5

New strawberry funnel cakeNot the best drink from Starbucks😕 weird bitter aftertaste 👎🏻.Score: 4/5

The best loyalty programYou know this loyalty program works when I swear I drink for Starbucks because of the app!!! Love it.Score: 5/5

Not for occasional coffee drinkersUnless you go to Starbucks frequently it’s not that great.Takes forever to rack up points and if you don’t use the points by a certain time frame they disappear. Kind of seems counterintuitive..Score: 1/5

Love Starbucks but.....I love Starbucks but I think they charge to much for Almond milk, and is it actually almond milk, it says almond “drink”?.Score: 3/5

Good but not perfectWorks great overall. Pretty stable, lots of good features like customizing each drink, finds nearby stores well, etc. Some improvements could be: - Once in a while I have to sign in again for no reason. - Once in a while a random item is placed in my cart. I delete it, close and restart the app, and again a totally different item is in my cart. This will go on for a day or two then stop. - Please add the option to warm up coffee cake. Yes it’s good warmed up. But all in all no serious complaints. :-).Score: 4/5

Freezes all the timeI use or should say try to use the app all the time and it constantly freezes. The last few updates have not helped. I use it once a day and it freezes 80% of the time..Score: 1/5

Love my StarbucksWe love our Starbucks usually a daily stop.. I unfortunately today’s visit was not up to par. 2 out of 3 drinks were great my Venti iced caramel macchiato was not. I asked for sweet vanilla cold foam which had very little and there was no Carmel in it. I know this is not something that usually happens but today I was not satisfied. Stay safe and have a great weekend..Score: 5/5

AppI find the app easy to use and very convenient for advance ordering when I’m in a hurry as well as for paying..Score: 5/5

Can’t add countryI can’t add Canada as my country. It won’t let me add country in the app for iPhone. As a result I can’t add a digital Starbucks card..Score: 4/5

Option order au QuébecNous n’avons malheureusement pas encore l’option « order » sur l’application au Québec!.Score: 2/5

NotificationsToo many notifications..Score: 3/5

Just a question.My app is still winter and Christmas background. When will this change. Also your staff are awesome here in Halifax NS! Always have my Starbucks! Everyday. Great staff on Chainlake Dr..Score: 5/5

StarsSometimes the stars don’t always add onto your profile can be frustrating. Especially on the ones that for days when ordering they never seem to get added on..Score: 4/5

GoodVery usefull.Score: 5/5

Dont updateAfter update it will not give you proper close by location it will order somewhere else if you don’t check. They had this problem before it was fixed and now again after update. If you ordering ahwad please by careful app screws up royally.Score: 1/5

Great app!Easy to use to preorder and accurate! Love it!.Score: 5/5

Love. Love. Love ❤️This app is great it works so well and it tells you the calories that your getting the sugar that your getting I find it incredible it’s amazing I really recommend it and if you save your stars you get drinks for free it’s just amazing love. Love. ❤️.Score: 5/5

Son problemsApp is great however there are some limits. Like when ordering a matcha latte if you don’t want the liquid syrup. That is the only option to sweeten the matcha latte. There is no where to say I would like no syrup but 3packs of stevia. So I cannot order ahead of that is the drink I am getting I have no choice but to go in..Score: 4/5

The best... the worstYour product is wonderful. However, possibly overpriced. As a consumer, I have the option to go elsewhere. I don’t expect to have my .... kissed! But, the number of aggressive employees looking to attack customers is alarming. You walk into a store and the tension is palpable. They look for any reason to lord over the customer. I need a great coffee made my way for me. I don’t need to be the punching bag of a frustrated issue riddled child. Also, the store in the 55-65 Bremner Toronto is a joke. Three times I’ve had to walk away without a coffee because they are understaffed and that 1 employee is dismal. You can see from my points that I AM a consistent customer. Your point program is welcomed. But, I believe I deserve a 10% bonus for the times that I am abused and unfulfilled. Yours in business JohnFitz.Score: 3/5

Free PalestineZionist company that supports and funds Israel.Score: 1/5

Starbucks Staff 68 avenue Grande Prairie AlbertaThe staff are amazing. Just love that Starbucks location and try to go every week as much as possible. Very welcoming and extremely friendly staff and wonderful drinks and food..Score: 5/5

Network - I thinkHate that the Starbucks app kicks me out (often) and I frequently have to relogin, feels like all the time. I never know my login info and need to change my password all the time. It’s real inconvenient. First world probs, I guess..Score: 5/5

Starbucks AppLove the app...we can order our favourite drinks ahead of time and just pick it up. No need to wait and line up..Score: 5/5

The absolute bestSo easy and convenient. Especially when you have a lot of modifications to your order..Score: 5/5

#savesheikhjarrah #freepalestineBoycott Starbucks.Score: 1/5

FREE PALESTINEWe do not support YOU BOYCOTTT ISRAEL.Score: 1/5

MurderYou support people who murder kids.Score: 1/5

Missing customizationWent to order today and the app UX was changed (fine) but it was missing cup size options and would not allow me to select extra hot on my drink that I always get..Score: 1/5

Superb in every way!Busy day in Starbucks but excellent, smiling, efficient staff and service. Hubby says the coffee just gets better and better! Thank you!.Score: 5/5

Love this AppOne of the easiest and best apps ever :).Score: 5/5

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Poor location handlingTwice in the last 3 days I’ve had my order go somewhere not near the store I’m at. In one case I ordered from the store and it ended up selecting a store about 5 miles away. And there’s no way to change it once the order is submitted. So I’m spending double to get my coffee because the app can’t stay on the location I select or locations are shown as coincident on the map so it’s impossible to tell which one to choose..Score: 2/5

Issues since new updateThe app used to default to the nearest store, but lately it’s been going with the last used store without asking if you’re sure you want to order from the store. I’m not sure what happened with the last update, but this is very frustrating if you’re ordering in a hurry and forget to look..Score: 3/5

Worth it!Worth the savings.Score: 5/5

Always a Payment issueEvery morning when I attempt to order ahead, for the past week, there are always payment issues. Even when I use a different card or just simply load my starbucks card. I have installed and reinstalled. And there is more than enough money on my forms of payment. It’s irritating that I cannot get my coffee in the morning efficiently.Score: 1/5

Tracking Order CompletionIf I order using the app, then close the app, It's not easy to find my current order and see when it will be ready when I reopen the app..Score: 4/5

Doesn’t let me sign in.I’ve tried everything to get into this app but it refuses to let me sign in. I’ve reset my password, tried to make a new account, called customer service, restarted my phone, etc, etc etc..... & it never works. I wait every couple months and try again, and nothing. It’s very frustrating because the amount of points I’ve accumulated would’ve allow me to have gotten lots of cups by now. Since the app doesn’t work, I hate Starbucks..Score: 1/5

Your App Menu(s)Supply shortage is understandable but as items are added to the in-store menu, it should also be added automatically to the apps. People learn of and enjoy an item but the only way it can be ordered is by standing in line and ordering at the counter. It’s available, but not on the app menu and therefore defeats the whole purpose of the app. That all being said, peeps, if you have not tried these items you are totally missing out: the “oatmilk latte” I’ve had at my last four visits at four different SBs stores. Also, the “bacon, sausage, egg wrap”. Very good and filling. Both items must be added to your app menus. Now, Let’s see if the app creators actually read these reviews..Score: 3/5

StarbucksThis place makes my day better with all there delicious drinks but the pink drink omg it’s soooo good I am in love 😍.Score: 5/5

EasyLittle to no issues, using the app..Score: 5/5

Frustratingly terrible.Order ahead hasn’t been working for a whole week. That’s a deal breaker for me so I literally haven’t been going to starbucks at all. I refuse to sit in the insane drive thru lines while morons order in the line and then pay with the app anyway. ORDER AHEAD PEOPLE. You’re already using the app!.Score: 1/5

Reloaded gift card by accident??Somehow when trying to pay with a gift card and a credit card for the remaining balance, the app reloaded the gift card and charged me $25 without me realizing. Confusing and sneaky. I’m annoyed because I hardly ever get Starbucks and would prefer the $25 in my pocket right now, and the app should have made clear what it was doing and made sure I was okay with it, which I am not..Score: 1/5

Impossible to see when your stars expireStars expire. We know this. And before it was simple to get to your star expiration page so you know how many expire when. Now it’s impossible to get to it. Or if it is possible there’s no clear cut way. Considering all the outages of items I have no reason to spend my stars. I have well over a free drink and I want to save it but I don’t want to loose out on a bunch of stars if they’re gonna expire soon. This is terrible design..Score: 1/5

Don’t default locationsI ordered from the app one time and the location I usually go to apparently wasn’t going to go orders that day so they automatically defaulted my pick up location somewhere 45 minutes away and I didn’t realize until I went into my normal location and they told me to check the all. Therefore $7 was wasted on a coffee I never received. If the order to go isn’t available, have a pop up letting the customer know that, don’t just default to another location!! 😡.Score: 4/5

Georgetown WDC on M stThe Georgetown location on M St is the best I’ve ever been to! The team knows their customers and have built a sense of community for patrons. I’m lucky to be across street for the friendly service and smiles, even getting waves and conversation on the sidewalk on days I don’t order. They are truly a staple in our neighborhood. Thanks!.Score: 5/5

Egg bitesI like egg bites, when I am in a hurry it’s a fast on the go breakfast..Score: 5/5

Caffeine only nowLatest update removed the ability to ask for decaf on a lot of drinks..Score: 2/5

Add Apple Pay as a checkout optionYou seriously need to add Apple Pay as an option at checkout. The fact that you can reload a Starbucks card using Apple Pay but not pay for a drink using Apple Pay is ridiculous..Score: 1/5

Order sent to wrong locationLast week I was sitting in front of Starbucks and placed an order. Instead of the order being placed at my current location it was sent to the last place I had ordered which was miles away. I think the location (GPS) portion needs a little bit of work, it takes a long time for it to figure out where you are. Thank you.Score: 3/5

App and internet signal problemsProblems with the app this morning. Checked my Starbucks card, it said over $12.32. I placed an order, I get a “not enough money” message. I tapped back to my Starbucks card, it automatically reversed down to $2.32. I added $15, card goes back to $17.32, I placed a order again, I get another “not enough money” message again. What is going on with this app? I closed the app, then opened it again, placed an order again, this time, my order went through. Whatever problems the app has, needs fixing. And today, there’s problems with the internet signal that needs to be fixed as well. And it’s not my wi-fi modem nor my extender..Score: 2/5

Love the Starbucks AppThe Starbucks app is awesome! Saves time and is easy to use. My favorite App!.Score: 5/5

Starbucks AddictThis app has made my ordering so easy. I hate waiting in lines so I place my order when I leave home and when I arrive my drink is ready and waiting! I don’t have to deal with long lines to order or the drive thru if it’s busy!.Score: 5/5

APP is slow and keeps logging offHorrible app since the upgrade. It is very slow and once comes up it keeps logging me off the app. It is frustrating that nice you are are ready to pay and the app. Keeps spinning..Score: 1/5

AppApp is great and easy to order and watch your stats grow.Score: 5/5

Mobile ordering so irritating I go elsewhereMobile ordering is great when I use it, but the app makes it so irritating to use that I often give up. Plenty of other coffee is better than Starbucks anyway, so if Starbucks isn’t convenient then why go? The biggest problem is that at least twice a week when I launch the app I’ve been signed out, and it refuses to sign back in. Even with full five bar coverage and internet working fine for every other app, the Starbucks app will complain that there is no internet connection and show inscrutable error boxes with API error codes..Score: 1/5

User-friendly and ConvenientI don’t even attempt to order at the counter anymore. The app is seamless!.Score: 5/5

Update deleted passwordEvery time the app gets updated they delete my password. So I’m standing in line or going through the drive -thru and the app wants my password. The one I’d just changed last month when this happened doesn’t work. It has to be reset. Try doing that while you’re standing at the counter. This has been happening for months. I keep a good balance on there but it’s just not worth it anymore. Apple Pay just works..Score: 5/5

Starbucks Cedar Hill VoorheesI don’t comment often enough about how fabulous the staff in this store are. They are a close knit team, clearly love each other and are efficient and really really friendly. I will go out of my way to buy my coffee here..Score: 5/5

BuggyWhenever I open the app and go to the scan tab, it messes with my auto brightness and turns it all the way down. Have to force-close and reset my auto-brightness settings which Apple foolishly hides in accessibility instead of the dedicated brightness settings page..Score: 2/5

Not showing $ amount on recordIt quit sometimes showing how much money is displayed on the app when you get to scan card to pay. Need to look into this..Score: 2/5

CoffeeNashville had no decaf. The world has a great need for decaf but none in this town. I am from IL..Score: 2/5

Like itUse it all the time dangerous.Score: 5/5

No place to provide feedbackI am a heavy user of mobile app and I absolutely hate it that there is no way to send feedback to the store for the order picked up. Many times I get a completely different order at the drive through which I realize later when I actually drink it. By then it’s too late to go back, stand in the line again and start all over- I am very close to either stop going to Starbucks or stop using order ahead because the drinks are messed up..Score: 3/5

AppLove this app so easy to use and really feeds into my addiction..Score: 5/5

On the goThe best feature is the pre order for the On the Go pick ups! I love that it allows me to review prior orders so that I can always reorder my favorite drinks!.Score: 5/5

Morning star 🤩☕️Always is working good.Score: 5/5

❤️ mobile order optionThis had been improved and makes it easy for me to customize my order. Great for skipping the line and making it to work on time..Score: 5/5

Love this appI love being able to order ahead and skip the lines!!.Score: 5/5

ReviewWonderful.Score: 5/5

My account disappeared!I was so happy to use the Starbucks app. But after the app updated, my account totally disappeared. Customer service can’t find it! I lost my star points and my cash balance. Worse-they are blaming me for not entering my name, email, phone number and zip code. Yet I have proof that I loaded $$ on my account via my credit card. Very unhappy with the app and customer service.Score: 1/5

My review on the StarbucksMy review on a Starbucks is attend because they’re always nice courteous they all seem to work together as a team to make their customers happy I really love the ideal that when you buy so many coffees then you can get one free I think that’s a great in Santa and I hope you keep that program going from now on I feel that all your employees do an excellent and professional job and I hope that they all get a respectable raise even when one Starbucks messed up my water I took it to a different Starbucks and they corrected it for me without charging me for it I think that’s great they can see I only drink a small amount and it wasn’t right so I didn’t drink all of it because I’m not looking for a free drink on somebody else’s expense but I do look forward to a free one out to you by so many because I feel I’ve earned it and sometimes when I don’t have the extra money get a free Starbucks thank you very much for taking the time to read my letter miss Hansen Brenda.Score: 5/5

Coffee coffee coffeeThe Starbucks app makes it easy to get my coffee in the morning with ordering ahead, and male sure I get my drinks without dairy. I love the rewards that allow me to get free coffee, and bonus star opportunities that get me to free coffee faster. I highly recommend this app even if you only occasionally get Starbucks just for the ease of beating the morning rush and customizing orders for dietary needs..Score: 5/5

STOP MAKING US RELOAD!!!The worst part of the app that ruins the whole experience. I just want to pay for my drink. Not spend a ton every time I want to order ahead on the app. There should be an option to just pay for the drink alone..Score: 1/5

There are a lot of good things about this app, but I wish there was an improvementReally good app(I use it a lot), but I wish there was a way to let the customer know if something isn’t available because I ordered an iced cinnamon dolce latte, and apparently they were out of cinnamon dolce so they just made it an iced latte with no flavor, even though I paid for it. So it would have been nice to at least get a heads up ahead of time so I could have changed my order..Score: 4/5

The app is amazing!!So far the app has been amazing for me, I can customize my drinks and they’re always ready before I even get there. Truly a life saver!!.Score: 5/5

Needs dark mode support.Needs dark mode support. iOS 13 came out like a 2 years ago..Score: 1/5

LazyAlmost 3 dollars difference in my drink today because cinnamon does not come as an add in but as a topping only! I am ordering the brown sugar I shaken espresso with whole milk. I understand it is no longer on the app so I have to order it as a regular espresso and add the ingredients. If I put cinnamon on there they dump it on top and don’t mix it in. That’s not their fault because it is listed as a topping only. You say your app is more easily customizable but that’s crap. Seriously almost 3 dollars difference for a drink with cinnamon as a add in versus a topping. That’s crazy. You also need an area to be able to leave feedback about an order or add notes. I am disabled as well as my husband and half the time my drinks are messed up. I spent a lot of money at your store and I don’t expect to have things ruined every time I order. One of your representatives got back to me and said that they wanted to give me a free drink but the email I was supposed to reply on was not monitored. Then I was given a gift card for a drink that was wrong and the gift card had nothing on it. Fix your app! Most of the people working at Starbucks have become more lazy..Score: 2/5

Network configuration problemI haven’t had this app for a long period of time however, the one time I did use it it was awesome. So quick easy and convenient. Aside from the one time this app has not worked at all. I keep getting a network configuration error. I’ve already tried deleting and re-downloading the app multiple times, and tried adjusting the location settings abs the darn thing still does not work..Score: 1/5

Had to drop my 5* ratingApp keeps making me sign in. Didn't do that before. Also the Face ID won't respond. Keeps giving an error notice. And lately, very slow to load. Have to close and open app multiple times. Will stop using for awhile. Hopefully this can be fixed..Score: 3/5

LoveMakes buying my favorite coffee so easy..Score: 5/5

One star less from being a great app…Love this app but def could be better: 1) app crashes with no quick recovery 2) depending where you place your mobile order inv. doesnt match whats on the app and whats in store; for example butter croissant consistently showed sold out for abt a week so one day i finally decided to NOT trust the app and asked if they had a butter croissant and they did. 3) would love it if oatmilk would get added back as one of the alternative milk options without asking for it in store 4) stop asking me if i want my HOT coffee with a lid…what do you think???.Score: 4/5

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