DoorDash - Food Delivery app

DoorDash - Food Delivery

4.8
4.8 star

Delivery anywhere you are. DoorDash offers the greatest selection of your favorite local and national restaurants, convenience stores, and grocery stores -- more than 310,000 menus across 4,000+ cities in the U.S.,Canada and Australia. Spend more time doing the things you love — we'll take care of the rest. First month, $0 delivery fees. Restrictions apply: https://drd.sh/tF5uns/ SIGN UP FOR DASHPASS Get unlimited $0 delivery fees on the best of your neighborhood from restaurants, grocery stores, convenience stores, pet stores, and more. Plus, DashPass members get access to exclusive items and offers, 10% off eligible orders thanks to reduced service fees, and 5% back on eligible Pickup orders. Your first 30 days on DashPass are free, then $9.99/month. Cancel anytime. RESTAURANTS AND MORE, JUST A FEW TAPS AWAY Discover local, on-demand delivery or pickup from restaurants, nearby grocery and convenience stores, and more. Get what you need faster with quick and easy ordering. NO-CONTACT DELIVERY Deliveries are now left at your door by default and you have the choice to select “Hand it to me” if you prefer. If a no-contact delivery is requested, the Dasher will know you want them to leave your food in a safe place and alert you when it’s ready for pickup. SCHEDULE DELIVERIES Advance ordering allows you to get your food when it's most convenient for you. REAL-TIME TRACKING See when your order will arrive. From food quality to prep-times to traffic to weather, we've factored in all the elements that come between you and your food. NO MINIMUMS Order as little or as much as you want. PAYMENT Conveniently pay via Apple Pay or credit card. ABOUT DOORDASH DoorDash is a technology company that connects people with the best in their cities. We do this by empowering local businesses and in turn, generate new ways for people to earn, work and live. We started this by facilitating door-to-door delivery, but we see this as just the beginning of connecting people with possibility -- easy evenings, happier days, bigger savings accounts, wider nets and stronger communities. Growing every day and currently serving over 4,000 cities across the United States, Puerto Rico, Canada, and Australia. National partners include: Chick-fil-A, Burger King, Wendy’s, Chipotle, The Cheesecake Factory, Outback Steakhouse, Panera, Chili's, Subway, Dunkin’ Donuts, Jamba Juice, Panda Express, Moe's Southwest Grill, P.F. Chang’s, Denny’s, Buffalo Wild Wings, Papa John's, California Pizza Kitchen, Papa Murphy’s, Jack in the Box, Five Guys, Boston Market, Red Robin, TGI Friday’s, Red Lobster, Qdoba Mexican Eats, El Pollo Loco, Noodles & Company, Buca di Beppo, White Castle, SmashBurger, Schlotzsky’s, and many more. Notice at Collection (California Residents): https://help.doordash.com/consumers/s/privacy-policy-us#section-11 Visit doordash.com to learn more.

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DoorDash - Food Delivery App Reviews (12,794,534)

WORST FOOD DELIVERY APPDon't bother getting this app, never works when trying to add a new card, or login through Facebook etc. So many bugs, and a complete time waste!.Score: 1/5

NOT IN THE UKWhy is this app in the UK App Store when you cannot use the service in the UK?!?.Score: 1/5

Uk?Make it in the uk.Score: 5/5

This application is not workingI am not able to sign up.Score: 1/5

BrokenThere’s a problem with your app - entered my name, email and phone number on the sign up page but then it keeps telling me to fill in all fields before I can proceed. All the fields ARE filled. Cannot use this then..Score: 1/5

Not able to sign upI’m visiting the USA and was looking to order some takeout through door dash... unfortunately if you’ve not got a US phone number, you can’t sign up..Score: 1/5

Delivery never arrivedDelivery never arrived after clear instructions were given. Waited 90 mins for nothing. Also time kept switching. Started of with 25 mins and went up and down. In the end I waited 90 mins with no food..Score: 1/5

Misses 1 in 4 ordersHit and miss - I’ve ordered 25 times out of which 5 times I didn’t get the order and 2x I was delivered the wrong order..Score: 1/5

Pretty goodGood value but keeps logging me out.Score: 4/5

So far…not so goodPlease send my dinner! Im starving :( had I not called the driver to chase it up I never would have found out I was cancelled. Had to reorder and it’s been over an hour. Would go down there….but now I have DoorDash credits so I’m stuck. Fingers crossed I get to eat tonight!!.Score: 1/5

This is where I’d talk about my order. If it arrived.There isn’t really a word intense enough for how bad this is..Score: 1/5

No UK phone numbersCan’t make an account because I’m not from North America.Score: 1/5

Bad promotions that are not accurate.Your 15$ promotion cards you hand out for new customers do not work. The instructions are wrong as there is no place to enter the code at check out. This should be reported to the ombudsman..Score: 1/5

Not good for travellersCan't use a non US number or payment method. Lost some good darn business..Score: 1/5

Promo CodesApp doesn't allow me to add promo codes, however the website does. I referred my girlfriend and she tried to apply referral discount but says it's only for 'new customers' which she is. So unable to use any of the current promos.Score: 2/5

Was alright until I got banned for no reasonWent into the chat feature on their website to see why I got banned and they couldn’t find an account associated with my email. They said they’d look into it and get back to me then ended the chat and never got back to me..Score: 1/5

Very slow loadingThe app interface was good but the app was slow loading.Score: 3/5

Wrong and rude customer serviceHi there, Did make my first order from the app. Everything seems fine and fast. Unfortunately did received the order. I ask for solution. Customer service cut off twice the conversation saying that they have no solution. Take Uber/Deliveroo way better platform. Problem solve in 5min and way more nicer.Score: 1/5

Cancelled orderOrder cancelled 40 minutes after ordering. Not able to call customer service or chat in the app. Poor quality - not sure why highly regarded.Score: 1/5

Charged me for items I did not receive. Refused to provide refund.Scammers. Rude staff. Take your money and don’t deliver the items you order..Score: 1/5

Keeps crashingKeeps crashing and sending back 'JSON object' errors. No real time help. No idea if order is cancelled or gone through..Score: 1/5

Can’t useUnable to register, and you can’t check if there’s anything in your area without registering which is a bit poo poo.Score: 1/5

Great way not to get foodSign up, order, pay, wait, wait, wait, order from a different app.Score: 1/5

Worst service ever..like seriously.. it’s really badLiterally the worst food delivery service I have ever used. Food took almost two hours to arrive and had actually been waiting at the restaurant for a good 45 minutes but the driver had lied about his whereabouts to both us and the restaurant. So no surprise food was stone cold and to add to the hangriness even more, worst pad thai of my life. Please use another app or pick up instead!.Score: 1/5

I love youThank you for your work. I am very inspired by your activity. Great job, bud..Score: 5/5

A delivery that stated 24 minute maxThey kept changing drivers and the time after 1.30 hours of waiting I had to cancel the order. Such a shame. Seemed like one of the drivers was working as a Uber driver too because it said 2 minutes then a min later it said 30 min so I guess he got a job. Such a shame. Waste of time..Score: 1/5

Mr A V TophamRUBBISH app won’t accept password (very secure) or email (wants to open a gmail account) Don’t waste your time!!.Score: 1/5

Rude Customer SupportI’ve been unable to access the app for days now. They have deactivated my account by mistake after I asked them to stop spamming my inbox with commercial emails. They have not been able to reactivate my account since and make it work. Their customer support has been the worst I’ve ever experienced. These two agents, catherine g and chatresh m, were not able to help so they just ended the chat leaving me speechless. Unacceptable and rude. Go with other apps, if something goes wrong, they usually appreciate your business, and offer reasonable compensation. Doordash? They don’t care and you are just wasting your time!.Score: 1/5

Second and Last ChanceFirst order arrived stone cold. Decided to give DD one more chance. When I got to the final screen the app insisted the restaurant was ‘currently closed’. It’s not. I rang them to check. Moving to the competition in the hope they are better..Score: 1/5

Moved from uberThis app is better with its delivery( faster and better)which is why i have left uber eats. well done doordash!!!.Score: 5/5

PromoCodeApp is not adequately designed to delete past orders. Some promotions advertised don’t actually work. Not very impressed. However, some lovely restaurant choice selections..Score: 3/5

Errors - can’t even sign upDon’t bother. Just keeps saying Error 406 Not Acceptable..Score: 1/5

Keeps tipping 30%Hate that it keeps adding a sneaky 30% tip to my order - I’d love to tip but can’t afford that much during COVID xx.Score: 1/5

AwfulWaited until i spent ten minutes making an account just to tell me that my address is out of there delivery radius also a very slow app and crashes all the time.Score: 1/5

AppI’ve had problems with the app and customer service. I tried using a referral link for the $15 off 3 orders, but it didn’t work. So I downloaded the app and thought it would work, but it didn’t. Tried explaining to customer service, but they couldn’t help me..Score: 1/5

Do NOT sign up for DashPassI signed up on a whim, and have regretted it ever since. I am charged every single month without fail, regardless of the fact that I have CANCELLED my subscription. Numerous emails later, they have refunded the previous charges, but CONTINUE to charge me $9.99 every month. I don’t even live in a DoorDash service area... I’m in the UK. This is ridiculous..Score: 1/5

BugsDash! competes with CyberPunk!This app doesn’t work guys! Always returning browser based error messages !!!.Score: 1/5

Orders late and cancelled all the timeVery unprofessional and allowing restaurants to be late and to cancel after an hour. Left me hungry so many times. Customer service on the phone is completely useless. Chst is good though.Score: 1/5

MehMeh distinctly average at best.Score: 5/5

BOYCOTT DOORDASHThese guys will take your money, never deliver your food, act like refunding you for your undelivered food is an act of goodwill, and then tell you to “have a nice day!”. The worst. Go with literally any other delivery app..Score: 1/5

Sign upCan’t sign up with Apple ID Get a 404 error!.Score: 1/5

CakeMore cake please, and photos of the cake currently listed. Many thanks..Score: 4/5

Delivery drivers fail to read simple instructionsI’ve ordered 3 times now (probably my own fault but trying to give them the benefit of the doubt) and every time they NEVER read the instructions and I find myself running up and down the street, endlessly on the phone with them trying to explain/ find them. It’s quite stressful and rather annoying. Won’t be using again.Score: 2/5

Need more discountsNeed more discounts.Score: 5/5

DiredashWe’ve ordered 3 times - first time the order was wrong, it took them three hours for them to do anything about at which point they charged MORE money and sent out the correct order at 11pm. The second order was correct, third order they told us half an hour after the order was made that the restaurant doesn’t have half of what we ordered - now it’s too late to order anything else. It’s bizzarely overpriced with massive variations in delivery fees (why aren’t they all the same given how this model works) and DoorDash use the tips you give to pay the staff their standard wage I legitimately have no idea how this company is gaining the market penetration it is.Score: 1/5

RIP offI’m a new customer and they wouldn’t allow me to use the code they provided at checkout for my discount. Won’t be ordering again.Score: 1/5

Worst customer serviceMy food was picked up by the driver but he didn’t deliver for over 30mins so food was cold and sundae had melted. Complained and they just send a stock answer saying your important and they’re sorry. six emails later I eventually got an answer saying they could do anything. I’d never used again $19 wasted..Score: 1/5

Scam appDon’t download it it’s a scam.Score: 1/5

Food never arrivedOrdered take out for delivery. Food was never delivered despite the app stating it had been delivered. Was offered refund and credit but won’t use again as I waited for a family meal for an hour and it never arrived. Restaurant then closed so I couldn’t reorder and we went without dinner..Score: 1/5

Awful appWe are 💯 % in a tech bubble. This app is shockingly bad for a company worth billions.Score: 1/5

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DoorDashWay better than Uber eats or skip! Kevin123kevin121517.Score: 5/5

Fees too highThe restaurant prices are higher than actually ordering directly from the restaurant. Made a 30 dollar order and it said get the dash pass to save the service and delivery fees. Paid the $9.99 dash pass and I still paid all those fees on top of it. Scam.Score: 1/5

No.The amount of times food was missing or spilled is not worth the rage or download / partially filled stomach / partial refunds / partial refunds in DOOR DASH CREDITS smh.Score: 1/5

Première commandeAucune place pour entrer mon code promotionnel first five ca.Score: 2/5

Need to allow tip function after service not beforeAs per subject.Score: 1/5

Ridiculously long wait timesIt’s absolutely ridiculous, I ordered my food around 2 and it’s now 4 and it’s still not here. Absolutely ridiculous.Score: 1/5

ServiceGreat at customer service!.Score: 5/5

Service and items missing delivering to wrong address far to often ...I’ve had a lot of items missing lately and wrong orders delivered or delivered to the wrong address the last handful of order not sure what going on with doordash but no impressed lately and i’ve been a great customer , this rule where you only allow one refund a month is joke especially when there so many mistakes with restaurants and delivery the last few months , there needs more substance control and refunds for missing or wrong items , or delivery to wrong address . not impressed and it’s made me use doordash less and unsubscribe to the monthly subscription ......Score: 1/5

Too easyThey make it too easy to place an order. Discounts available.Score: 5/5

How did it do so wrong?I just placed my very first order and my very last order. I’ve been using Uber only for years, and started to become unhappy with their service so I thought I’d try Door Dash and see how their service was. Same disappointment as Uber, but cmon. This is my very first order Door Dash!!.Score: 1/5

The customer service was super goodIf you talk to them nicely the customer service is very nice.Score: 5/5

Delayed service. Customer support liedThe order was delayed over an hour. The customer server lied that the order has been picked up whereas it was not picked up. Highly unprofessional and frustrating..Score: 1/5

Charge beaucoup trop cherIls ont augmenté leur prix et pas à peu près ,ça ne vaut vraiment plus la peine de commander avec eux ! Environ 6$ à 10$ seulement pour les frais de service et la livraison dans chaque restaurants en plus des taxes sur la commande ont fini par payer presque le double du prix pour ce que l’on as commander! C’est bien plus que ridicule. Dommage mais moi je supprime sa aussi bien commander avec les restaurants où se déplacer quand c’est possible tant qu’à se faire arnaquer !.Score: 1/5

Yo does what it supposed to do!Bfung foid to my doir without having to meet anyone! Gid bless.Score: 5/5

ADD SEPARATE ALLERGY NOTEI like doordash, but when restaurants choose not to take “special requests” im not able to let them know about my severe anaphylactic allergies. Please please PLEASE make a separate allergy section so that I and thousands of others can inform the restaurant about deadly allergies!.Score: 3/5

Mr beast burgerDoor dash always responds. Tried Uber eats first but they wouldn’t allow me to order because they had no couriers in the area ? Done with that!.Score: 5/5

SCAMAbsolutely terrible I SPENT 8 DOLLARS ON SMTHG AND THEY TOOK MY MONEY AND CANCELED MY ORDER GO KILL UR SELF.Score: 1/5

Better than skipBetter than skip.Score: 5/5

Sneaky chargesThis app does NOT make it clear you have signed up for the subscription service. Also no way to delete the account or remove your information. Very unpleasant experience I don’t recommend..Score: 1/5

Adding more fees even with DashpassSo dash pass is 10$ a month Minimum 12$ orders for free delivery NEW FEES 1.25 & UP even with the Dashpass Having a hard time seeing that it’s worth it.. I’ve contacted support for my orders many many times. Wrong items, missing items etc.. and now there adding more fees, sorry buddy I’ll be moving on and already canceled my Dashpass. Def not worth it.Score: 2/5

So fyeIt was like 2 am n they delivered my food in like 15 mins fr I was so hype.Score: 5/5

Worst food delivery service ever.Every time I have used this service, my food has arrived cold and over an hour later. Twice I have waited 3+ hours before giving up and cancelling my order. I will never use this service again..Score: 1/5

Not enough driversTheir isn’t enough drivers!! Gotten my order cancelled twice due to this and had 2 very Hungary kids that deserved something! Took almost 4 hrs to get some food for my babies.Score: 1/5

Frais supplémentaire exagéréAvec tout les frais ça revient vraiment cher pour un repas..Score: 3/5

I don’t like that the drivers do multiple stops on the way with your orderMultiple steps and food is cold !.Score: 4/5

App doesn’t let you tip less than 3$Many options to tip except when you click other the app glitches out or refuses to load so you have no choice but to tip when ordering. Last time I order, if this last order wasn’t for family I wouldn’t have ordered at all..:.Score: 1/5

Cancel delivery without any explanationI was waiting for my pizza for nearly 2 hours while there was estimated 40 mins delivery. After 2 hours they just cancel the order, no explanation, no contact from support. Asking their support didn’t help either, when I asked why my order is canceled, agent said she will try to find out what’s went wrong, ok, cool. I was waiting for response for like 10 mins, and then chat session expired and I was automatically disconnected from support agent… why does session with support has to expire in first place, it does not make any sense….Score: 1/5

DéceptionService pourri, non respect de l’heure, pas averti en donnant que la commande était la et est restée dehors au froid.Score: 1/5

Hated itI PAID 10 MORE ON HERE THEN I DID IN THE ACC RESTAURANT AND I ALSO HAVE HAD MY ORDER MESSED UP ON MULTIPLE OCCASIONS 😾.Score: 1/5

I deleted my accountThe drivers in Niagara Falls steal orders or eat from the orders.Score: 1/5

DeliveryGreat service better than Uber.Score: 5/5

Don’t use this AppTerrible!!!!.Score: 1/5

YaassLove jt lol.Score: 5/5

An unaccepted paymentI have used DD since last year, but then now it charged my bank account around $25 for no reason. I checked my banking online and saw a transaction named DD_V, coded for a restaurant on November 20th. Since on my History Order, the last order was from September 14th. Driving me crazy!!! I will delete my account and never use this company again!.Score: 1/5

DisappointedFood arrives incorrect more than 50% of the time now, only solution is to get a partial refund. One time ordered and my whole order was wrong and only got a partial refund. Ridiculous.Score: 1/5

App doesn’t like my phone number.I can’t order through the app because it says my phone number isn’t valid. Had it for 5 years, but apparently it’s not a valid number. Because of this, the app won’t let me finalize an order. Spent an hour on live chat with a customer rep, that just said “keep trying” and eventually disconnected. Another chat with a different customer service rep, yielded the same results and ended with, “Someone from customer service will email you to rectify the situation”. That was a month ago, and no email so far. Obviously, I’m not going to change my phone number just to use this app. Skip the Dishes works just fine..Score: 1/5

Not recommendThey don’t care about customers, just they want to earn money,they don’t have a administrative plan. They depend on poor driver. Must be to cancel this app or company. They need a lot experience to serve consumer.Score: 1/5

AnnulationAnnulation de commande !!!?.Score: 1/5

"Sorry, we can't do anything"After using Doordash for a while and getting a good amount of my orders all wrong or outright missing, customer assistance could no longer offer in-app credits, partial refunds or anything "dUe tO dOoRdAsH pOliCy"..Score: 1/5

Dashpass issueThe customer service is usually good. But ha I g issues with dash pass.Score: 1/5

Works great!I’m a patient in hospital in downtown. I feel so bored about the hospital food. There are so many food options through DoorDash. Love it. 3 orders already. No disappointment at all. It’s fun!.Score: 5/5

Door dash is the worstLiteral a thieving company and does little to rectify their faults.Score: 1/5

Total piece ofS H.Score: 1/5

Doesn't work with VPNI shouldn't have to sacrifice privacy or security to order food.Score: 1/5

$1.49 service feeI pay for dash pass and I order A LOT. Now with the service fee on each order this becomes more expensive than Uber eat which has better app, more choice and quality overall. Now they do special offers for people who pre pay 1 year in advance, and turn their back on monthly subscribers!! I’ll cancel my subscription. Bad move DoorDash…!.Score: 1/5

DriversI just want to say thank you to the drivers I’ve had I am new to this app and I don’t know if you rate your driver is but from 1 to 10 I give them all at 10 thank you very much for your services..Score: 5/5

Best app out of Uber and skipGot the best deals and lowest delivery awesome app !!!.Score: 5/5

ReviewGreat and efficient service.Score: 5/5

Fast and convenientI like ordering in doordash, the app is easy to use and very convenient..Score: 5/5

Did not received food, only drink and 2 pop came. Please refund 1st order ASAP . Call 587-716-0086Please.Score: 1/5

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Worst Company EverPaid 5 star reviews to make this company look better than it is. So much cancellations with orders Food delivered late almost regularly Overpriced food Dashers don’t read directions Horrible Customer Service “They ignore you and act like they did something to help” They acted like they gave me credit and used it and I screenshot that I never got it and never used it. They ignored me and never got back to me. Honestly, you are better off just doing pickup.Score: 1/5

I hate this appIt’s took my money for signature everytime my money get gone even I stop using this app.Score: 5/5

Broken promo sectionWas trying to submit a promo code but it would show it was loading....something? Don't know what it was loading. Closed out the app and it was the same thing. Unfortunately, it wasn't my wifi because I wrote this right afterwards. Need data to use the appstore. Anyways hopefully it gets fixed.Score: 3/5

Failure twice in a rowWe are experienced delivery app users and have never had an issue until trying Door Dash. The quality of drivers is a joke. How can this be run so badly? Last week, a driver reported he gave our order to the the wrong person. We find this highly unlikely as we were waiting in front of our house and there wasn’t anyone else there. The driver just took the food. Then today we tried again and one out of four items was missing from the bag. We got a refund from the app but now one person doesn’t have dinner. So what do we do? Wait another hour? My suggestion would be to fix the glitches with drivers before scaling. Clearly the model requires better drivers to operate this app than available..Score: 1/5

DD review!Everyone of your drivers is outstanding. But there is a disconnect when orders are placed and drivers receive food. I often get cold or look warm food..Score: 4/5

Always there when I need you!You guys are great! Always there for me!!!.Score: 5/5

Poor serviceDinner was cancelled 1 hour after being ordered - after it was picked up. Got no explanation or nothing else to make it right. I can’t trust this service..Score: 1/5

EfficientYou can rely on this delivery service they are fast and efficient.Score: 5/5

Fees are out of control, almost makes it hard to help the driver outI would love to tip more but DoorDash.Score: 1/5

The best food delivery appThey always come up with some solution if something goes wrong. Had a dash pass for about a year and rarely have any issues!.Score: 5/5

I hardly ever get my foodThey hire people that don’t speak English so my instructions go unread. The times that I do get my food it’s either hot when it’s supposed to be cold or cold when it’s supposed to be hot..Score: 1/5

Wrong foodWe used door dash for some time now. 90% of the time our food was wrong or never showed up. Be door dash is so bad and is asking for things to be fair DoorDash canceled our account instead of making things Right..Score: 1/5

Always fresh and I don’t know how is correctThis McDonald’s get your orders to you on time and still warm and hasn’t messed up my order yet..Score: 5/5

They are at 7 good orders, 2 hours late orders, and one never arrived order69.5% overall.Score: 3/5

Might as well walkThe most useless app ever created by man kind. First order was canceled and second one was missing half of my order. I order wings on the app today and it said it was delivered to the wrong person. i called the person and they never answered. only used three times and it failed me. i might as well walk to get something to eat. Never again will i use this use this stupid app..Score: 1/5

Terrible PoliciesI have had a number of bad drivers that made mistakes on my grocery orders pre holiday. So whenever they messed up I contacted support and they refunded me a portion of the cost of what was wrong. However, when an ENTIRE PIZZA is not delivered, they claim that Due to all the refunds they have given they can’t refund me for $25 worth of MISSING ITEMS. The restaurant swears they gave it to the driver. The driver assured me all he got was the bag with the pasta. And the delivery service didn’t refund me… SO I PAID $50 for a single dish of pasta. Some great policies you got there doordash!.Score: 1/5

Really?How are y’all going to make my driver have a different order when it’s cold outside my food is about to be cold never using this app again.Score: 1/5

Food never arrivesDoorDash used to refund when food never arrived at my door (50%! of the time). Now my food never arrives and they won't even refund me or gives credits. Bye. Oh also selling my $14 million worth of stock on Monday..Score: 1/5

Cold food delivers right to your doorThe food is always cold so I would recommend getting something your ok with putting in the microwave and I hate how they try to get you to add a tip before you even placed the order.Score: 3/5

Too expensiveDon’t use it unless it’s extremely necessary. Too many fees.Score: 3/5

Can’t edit the instructions on iPhone SEThe keyboard obscures the whole instructions field and I can’t scroll down. I will have to unsub from dashpass if this isn’t fixed because the app is unusable.Score: 1/5

Door Dash for the win!I have been using Door Dash for nearly 4 years. It’s impressive and I love it. Of course you’ll get missing orders or maybe even a lost order possibly , it’s life it happens, but the important thing is that Door Dash has always come through with customer service. They go above and beyond to satisfy their customers. I’d like to say they’re up there with Chic-fil-a customer service lol and that’s saying a lot. Great variety of restaurants and the user interface is relatively easy to use. It’s Door Dash for me from here on out..Score: 5/5

Not all itemsNot all items available are listed to order..Score: 1/5

Can’t remove addressesNot possible to remove addresses from the app UI even though the label states that you can. Also, really hard to provide any feedback to engineers without writing a review!.Score: 2/5

Works but unreliableI work long hours, and get home late. Every third or fourth time I order on DoorDash, they allow me to order from a store that is apparently closed. I ordered before 11:00 and it took them until after midnight to tell me the restaurant was closed and to cancel my order. Very frustrating. Now I just ordered again at ten minutes past midnight, and I’ll be waiting until probably 1:00-1:30 in the morning to get my food and eat. Also every time the app messes up in this way, it takes 5-7 days to get your refund so instead of spending $25 dollars… $50 comes out of your account because you have to order again. Honestly thinking about getting a different food delivery app… #ubereats.Score: 2/5

Super efficientI kinda prefer you to your competitors.Score: 5/5

ConflictedTell doordashers stop eating the costumers food.Score: 3/5

Ordering for yourself?Order some food that costs 10$. Cool, but then you have tax, door dash fee, delivery fee, and tip? Deleted the app because all the extra “fees” add up to too much. I guess I’ll remember to pack a lunch next time..Score: 1/5

DONT ORDER TO BUFFALO WILD WINGOrders apparently don’t come through correctly.Score: 1/5

Consistently getting incorrect itemsI have purchased food off of this app many times. Almost each and every time there has been either a concerning amount of items missing or items switched out completely with a different item I was not told about. This app can be very expensive. It’s concerning to me that when I spend $60+ on an order on this app I’m not sure if I’m going to be receiving the correct items or even those items at all. Companies need to be held more accountable for the employees who are packing these orders. Checking the bag to make sure the correct items are in there should be mandatory. The customer support for missing items is terrible. I love these types of apps but this can’t keep happening. 🙄.Score: 2/5

DoordashI don’t like da app it’s dumb.Score: 1/5

No free deliveryI did the subscription for a month and you know what? The delivers are only free if you pay a certain amount. Otherwise you still have to pay. Minus the convenience of the food being brought to you, the subscription is a scam..Score: 2/5

My mild sauceI paid for mild sauce and didn’t get it.Score: 1/5

Hopeless.This was my first time using this app and it will be my last. It was a total disaster.Score: 1/5

I love doordash!🤎.Score: 5/5

Shady delivery driversIve had my order confirmed saying it was delivered to me and it wasn’t. every single time it is a hassle to have to call doordash and get my money back. and then i am left without food because said restaurant is closed. they need to hold drivers accountable and ban them from any other 3rd party delivery / ride service. unacceptable..Score: 1/5

Never using this app againThey let you place orders and charge you at restaurants that aren’t open then take days to refund you. Just a horrible system they have, and if your orders wrong, forget about it. Pretend you never ordered it..Score: 1/5

Cancels orders randomlyIdk why but they cancel my orders now and then. Major pain in the butt..Score: 1/5

EhIt’s just okay.Score: 2/5

DashpassI'm a dash pass and it keeps charging me all the fees when restaurant is dashpass. Getting annoyed and about to cancel monthly subscription.Score: 1/5

Can only order on postI do not have enough options. I can only order in post..Score: 2/5

This app is Mr. KrabsMan ain't this some nonsense. I ordered a Filet o Fish Meal from McDonalds with this app and my goodness was the final price unnecessarily high-toweringly high. Keep in mind, the meal by itself was $10.39. Well, I paid $19.98! And guess what?! The delivery was free! Yeah that's right! FREE!!! All of these extra doggone taxes and charges are absolutely ridiculous! My parents were not happy with what I did. I quit this godforsaken good for nothing delivery service. I'd rather just walk to a McDonalds or any other restaurant to eat no matter the circumstances. They also probably don't respond to the criticism because they're too busy counting their $$$! Get your big meaty claws off my wallet..Score: 1/5

Horrible serviceDon’t use door dash. I paid for their Black Friday deal and they then took 100 dollars out of my account all at once and didn’t say that they would do that. And then didn’t give me my 10 dollars off your next 3 orders. And every time I ask for help and it won’t help me. They will cheat you out of your money. Don’t buy from them..Score: 1/5

TayonI love DoorDash y’all always treat me right Thxs guys🖤.Score: 5/5

App is broken and time is not correctI’ve ordered so much but after today I’m done with the app I spent $34 for late food. It was due at 8:08 yet here it is saying 8:33 is the new time. Fix your app or you will Continue losing good people..Score: 1/5

Promo codes a jokePromo codes never work.Score: 2/5

NOT GOOD.I used door dash a few times I thought it was good until I got monthly notices of charges being made in my card for a dash pass. I never payed for the dash pass. Now I can’t cancel my door dash because I deleted it and can’t sign back in. Now I need to order a new card. Also just to get food delivered they charged you all these extra fees. Let’s say you orders Taco Bell and the total was $6.98 with tax and tipping the driver it’s now $8.93 somehow by the time you check out it’s $27.63. All I have to say is try Grubhub or some other app worth your time..Score: 1/5

DoorDashLove this add!!.Score: 5/5

Trouble reaching DoorDash by phoneMy order was cancelled and I could not talk to anyone.Score: 4/5

App is Okay, Promo Codes will not loadRecently switched to iOS months ago. For whatever reason, unlike android, the Door Dash app for iOS just refuses to load the option to apply promo codes. When clicking on Promo Codes, the app hangs forever on a loading screen. This is quite shady in my opinion where this issue has yet to be fixed and promo codes with short expiration windows go unused and expire that I would have otherwise have liked to use..Score: 3/5

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Enjoying the changeJust happy with moving from the other guys👍.Score: 5/5

Unsafe, abusive drivers. Tamper with food. Dishonest. Illegal advertising.Driver Komandla R. 0480 093 291 called me and refused to deliver food. I told him I’d report him, his response “I don’t care”. Eventually delivered food, was abusive and food has been tampered with. Contact Door Dash and they did not care. All was recorded. They also do not honour their get it in 30 minutes or get $30. I have screen shots proving my delivery took over 30 minutes. AVOID..Score: 1/5

Don’t use this appThe order git cancel for some reason and already cut the money from my bank and I got no refund!!.Score: 1/5

JTerrible service! Order gets cancelled they never tell you why also always delayed.Score: 1/5

Don’t downloadIt said there was gong Cha but there isn’t is a scam half the restaurants there aren’t there for order so download Menulog or something.Score: 1/5

Horrible deliveryI ordered something before 1pm and it was so delayed. My food is cold and it took 50 minutes for it to get to my house (I live a 2 min drive from the Maccas I ordered from). Never using again. Piss poor.Score: 1/5

DeliveryDelivery prices are abit on the high side.Score: 2/5

YepThey just don’t listen to you.Score: 1/5

Poor delivery4/5 of my orders haven’t arrived or the driver has cancelled.Score: 1/5

New Sign Ups not HonouredThey say you get offers when you sign up, none of the codes work or are ‘unfortunately’ unavailable..Score: 1/5

ScammersOrdered from Dominos through their app, they proceeded to say that my order was delivered and when I checked nothing had arrived. I drove to dominos and they advised me to speak through customer support. I spoke to door dash and they explained I would receive a refund within 5-14 days. When I called to explain to them what happened they told me useless information regarding my situation and have yet to even process my refund. It’s been 2 months and PayPal has explained they have canceled my refund. Scam..Score: 1/5

Fees3 dollars for fees? no thanks.Score: 2/5

Worst app for food franchise1st any promotions doesn’t work 2nd not many options around my area especially good ones 3 costumer service doesn’t help much they dont know what to do.Score: 1/5

DoordashEasy to use, quicker delivery!.Score: 5/5

Constant issuesLast night I placed an order first delivery guy delivered to the wrong house ignored my calls and messages then proceeded to call me lazy and yell at me then decided to try and enter my building as a young single woman I’m not going to let an angry man I don’t know I’m my house I asked him to to please leave. Then door dash arranged redelivery. After an hour of waiting for the second delivery the driver could not find my apartment building for 20 mins so I called him and sat on the phone for 30 mins trying to direct him to my entrance for which majority of just ignored and laughed at me saying he didn’t know where he was he then called me a imbecile. I have never had any issues like this with any other delivery service. Save yourself the headache and use something else.Score: 1/5

Check the prices! They are scamming you!I just ordered door dash from a local pizza shop. I thought it seemed expensive. I just checked the price and all pizzas and pastas were $6 more than they are in the shop plus a deliver fee. So on 2 pizzas and a pasta I have paid $18 extra for the food, plus $3.99 delivery plus $4.43 service fee. So this has cost me $26.42 for delivery. Do not use..Score: 1/5

Excellent! And reliableReliable service and my order never gets lost. Well done DoorDash, you’ve done well..Score: 5/5

Better than Uber eatsMore accurate times, better at retaining drivers, simple refund process.Score: 5/5

Can’t add addressI was trying to add my address for food delivery but door dash doesn’t allow me to add my address and I can’t order food delivery. What kind of application is that? 🤬🤬🤬 I can use any delivery with my address but why not in Door Dash ?????.Score: 1/5

Terrible Terrible TerribleWhere do I begin. The app is so slow and buggy, it makes windows 98 look modern and quick. I go to make my 2nd order with the 50% off first 2 orders code I’m told that I’ve: exceeded the limit for this code..Score: 1/5

ShonkyThey bombard you with discount codes then when you try use the app just sits there and spins. After relaunching app 10 times it finally works and then says code not valid anymore CLEANFIFTEENS_AUS.Score: 2/5

Don’t expect them to deliver to your doorThe delivery people working in this service are lazy and will drop your order at the easiest spot for them without worry that your order may go missing. I fully expect this to devolve to a point where they will throw your order at your property as they drive past..Score: 1/5

MorisVery good app.Score: 5/5

Take your money immediate but refunds take 3 daysCancelled order and refunds take 3 days. Terrible experience.Score: 1/5

$1 delivery untrue$1 delivery for the first month is a lie, i still get charged full delivery price. Other than that it’s good.Score: 3/5

So much better then Ubereats and MenulogI’ve had a Great experience with door dash! Drivers have all been really lovely. I’ve had really bad experiences with Ubereats and menulog. 100% would recommend this app.Score: 5/5

Overpriced and double dipping.Inflated price to the restaurant menu that happens with others like Uber Eats, yet Door Dash add an additional charge and then delivery. Very deceptive, and more costly than others. Used onc, will never use again..Score: 1/5

AmazingGreat service delivered with care plus discounts!.Score: 5/5

Over itI have a door dash voucher sent to me by Telstra. Won't work on door dash at all. Offered sign up bonuses and I have been emailed vouchers. Again they never work..Score: 1/5

Terrible deliveryTakes way longer than it says to deliver (mine was delayed by an hour).Score: 1/5

Love door dashAlways polite whenever i’ve had a problem with an order they fixed it straight away.Score: 5/5

3 horrible experiences in three days!!!!!My first bad experience with them was 3 days ago when the restive was closed but appeared open in the app so I the driver had to go for the restaurant just so can doordash know that the restaurant is open.. Today my order was delayed and when I checked on google the restaurant was actually closed!!! For the second time!!! Luckily I didn’t wait as much. The other experience is their driver giving rides and travelling all over the city going to the airport and other places while my order is ready to be picked up by the restaurant!! I had to cancel. In all these experiences all what I was offered is my money back.. nothing else. Without the food of course.. if that experience was with uber I would have gotten my money back and my order would still be delivered. Not with Doordash though...Score: 1/5

Negative order and customer services experienceLaying in bed after the girl I’m with did all the work and she will never invite me over again as I could not facilitate the delivery of sustenance due to this mediocre excuse for a food delivery app. Contemplating laying on an egg, trying to hatch it, grow a full chicken, kill, cook and eat as opposed to waiting for the slowest food delivery service in the world! Recommend avoiding..Score: 1/5

Quick, Easy to Use & Always Delivers EarlyAbsolutely love Doordash. Efficient and always delivers hot food. Much better than Uber..Score: 5/5

Recent update changed my app's default languageYour app is now in Japanese for me after the most recent update and you have zero support or methods to change it back..Score: 1/5

Regards contacting customer careThere’s no one to text for further details on the order.Score: 1/5

Poor management servicePlease trust me DO NOT ORDER FORM THIS APP unless you want you food on next day from the day you place your order😒 no like I am not even exaggerating it right now. I order from a restaurant at 12 pm today and this restaurant is like on 5 min drive from my home and it’s been 4 hours and I still haven’t got my food. I mean I can’t even imagine my driver literally went from Dandenong to Nobel park to deliver first rather than give in my order first which is just 5 mins away. It’s not the fault of driver because they don’t get the information about second delivery until they finish they first one. It’s PURELY DOORDASH’S fault they literally sent him to Nobel park first to deliver rather than to finish the Dandenong delivery first. I mean seriously???😒😒 is this a joke? FYI this is not the first time happened with me this the second chance which I gave them but still failed. PLEASE DO NOT WASTE YOUR MONEY HERE!!!!!🥺.Score: 1/5

Most restaurants I had access to are now goneUsed the app a number of times trying a few different restaurants. Suddenly most options are now gone (same on my partners doordash app). Either the distance has been reduced or now that lockdown is over the businesses don’t want to deliver outside a certain radius. Back to menulog then..Score: 1/5

Don’t even botherThey’re slow, they’re not trustworthy. You’ll receive a promo code… try to apply it. It won’t apply. You’ll then contact them for help. In which they will transfer you around to a lot of teams like a rag doll. You’ll then get one person who will talk themselves up. Make you wait. And shut you down like everyone else. No reason as to why the promo code you received 10 minutes ago will not apply. No justification. When orders aren’t delivered and they’re missing items. Oh the door dash crew don’t really care. Best not go near them. Try uber or menulog. Or even deliveroo. Just don’t bother with these guys. They DONT CARE ABOUT YOU, ONLY ABOUT YOUR MONEY!!!!.Score: 1/5

Don’t go with Door dash!Please anyone who’s been ripped off by door dash come forward. This service rips there customers off. I’m so disappointed and angry, I spent $76 at Kfc and the dasher didnt deliver to my address and they bluntly refused to give me a refund or credits/re delivery. I’m a single mum to my kids and I just can’t afford to waste money. I’m now broke and can’t afford to get another order and feel like the worst mum because of this. I don’t know what else to do? And I want to take this further as surly DoorDash can’t get away with taking peoples money and then not delivering the order. Absolutely disgusted in the way I’ve been treated with this service. Use Uber eats or menulog instead, much more Understanding and friendly staff. Door dash is a waste of time and money. Never ever again with this service!!.Score: 1/5

Very Good. Happy Customer.Thumbs up to the team..Score: 5/5

Bad ExperienceThe app took my order for a restaurant that was about to close. instead of warning or shown something to the customer that The restaurant is closing soon, the app processed the order and asked me wait for 50 mins 12:48AM was the dead line for my delivery, and at that point the order got cancelled, why didnt the system notify me earlier but instead asked the customer wait for the whole time then only found out at the end? very silly design for the size of the company, never use the app again, go back to Uber Eats..Score: 1/5

MESSY MENUHey, I have recently stopped using Menulog as they have done wrong by me to many times. During my transition I have noticed that your menu is rather confusing/messy compared to your competitors. If your menu was neat and tidy I’d give you full stars. But it really lets you down.Score: 2/5

Overcharged and I got blamed for it!Overcharged by $5 for no reason. Contacted live support and they basically blamed me, even after showing them that the receipt and bank charge were different. To top it off the food bag was completely open when my over priced order came. Going back to uber eats..Score: 1/5

Cold food. Cold comfortOrder collected 12:12. Restaurant is 1km from me. 30 mins to deliver because this app sends multiple orders out with 1 delivery driver and doesn’t deliver the closest first. Driver takes a Sunday drive with my food. Now, cold and inedible. $5 refund on a $30 order that isn’t fit for my dog. Service is ridiculously terrible. Order direct to restaurant. Get in your car. Get your own food. Lesson learnt.Score: 1/5

Love it!Much prefer over Uber eats - it’s my go to! Had two orders just disappear from the Uber eats app but money take out in the last two months so I only use door dash now and have no complaints.Score: 5/5

Food never receivedThe first time I ever used this app my food was not delivered. The help was extremely effective in getting me a refund but I would not trust the delivery partners ever again..Score: 1/5

Sneaky extra chargesSometimes the price is great but then it’s ok. That’s because of surcharges. Be straight up. Ciao.Score: 3/5

ManpreetLove it and easy to order.Score: 5/5

Cancelled OrdersAfter waiting 40 minutes and messaging support after I watched the driver disappear from the tracking screen, I was told the order will not be cancelled and it was being made and the dasher will return to collect it. After waiting another 30 minutes the order was cancelled. Now there is no other restaurant to order from after waiting over an hour for nothing. 5th time this has happened. Honourable mention for all the times I’ve had missing items from my orders. Rubbish service and even worse customer support. Wish I could leave ZERO stars.Score: 1/5

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