If you’re an e-commerce store owner, you’re likely familiar with the hassle of refunds. Whether it’s a customer who isn’t satisfied with their purchase, or you’ve simply made a mistake in fulfilling an order, you’ll want to know how long it takes to receive a refund from Shopify.
Let’s take a look at the process of getting a refund from Shopify and how long it takes.
What Is the Refund Process?
When a customer wants a refund, you’ll need to either initiate a refund in the Shopify admin or contact Shopify Support to start the process.
If you’re going to initiate the refund in the admin, you’ll need to navigate to the ‘Orders’ page and select the order you want to refund. From there, you’ll be able to enter the amount you’d like to refund, as well as any additional notes or details about the refund.
Once you’ve entered the information, you’ll need to select the payment gateway you used to take payments from the customer. Depending on the payment gateway, you’ll either be able to issue a refund directly from the Shopify admin, or you’ll need to log into the payment gateway to issue the refund. If you’re unsure of which option to use, you can contact Shopify Support for help.
How Long Does It Take to Get Refunds?
Once you’ve initiated the refund, it can take anywhere from one to five business days for it to be processed. The exact amount of time it takes for the refund to be received depends on the payment gateway you’re using.
For example, PayPal refunds are typically processed within one business day, while Stripe refunds can take up to five business days.
If you’re using a payment gateway that doesn’t offer refunds directly through the Shopify admin, you may need to log into the payment gateway to issue the refund. If this is the case, it will take longer for the refund to be processed.
For example, if you’re using Amazon Pay, you’ll need to log into the Amazon Pay portal and issue the refund there. This can take anywhere from one to five business days, depending on when the transaction was made and the customer’s banking institution.
It’s also important to note that refunds can be delayed if the customer’s bank or credit card issuer doesn’t process the refund immediately. This can happen for a variety of reasons, but it’s important to keep in mind that it may take longer than expected for the customer to receive their refund.
Getting a refund from Shopify can take anywhere from one to five business days, depending on the payment gateway you’re using. If you don’t have access to a payment gateway that allows you to issue refunds through the Shopify admin, you may need to log into the payment gateway to issue the refund manually. This can take longer, so it’s important to keep this in mind when issuing refunds.